Accessibility statement

01Our commitment

Accessibility is a practical requirement, not a checkbox. Office managers, purchasing agents, and clinicians all place orders under time pressure, and some of them use screen readers, keyboard-only navigation, magnification, or voice control. We aim to make every core task — applying for an account, browsing the catalog, placing an order, retrieving a COA — completable with those tools.

02Conformance status

We target WCAG 2.1 Level AA as our standard.

"Substantially conformant" means most of the standard is met with known, documented exceptions. We describe our status honestly rather than claiming full conformance we have not verified.

03What we have implemented

• Semantic structure — real headings, landmarks, and lists so screen readers can navigate by structure
• Keyboard operability — navigation, menus, forms, filters, and the cart can be operated without a mouse
• Visible focus — focus indicators are retained rather than suppressed
• Color contrast — body text, labels, and interactive elements are tested against AA contrast ratios
• Labelled forms — every field has a persistent visible label, not placeholder-only text
• Text alternatives — meaningful images carry alternative text; decorative graphics are hidden from assistive technology
• Resizable text — layouts reflow to 200% zoom and down to a 320px viewport without loss of content
• Motion restraint — animation is limited and respects the reduced-motion preference
• No color-only meaning — status is conveyed by text and shape as well as color

04Known limitations

We would rather name these than let you discover them:

• Third-party embeds. Payment and scheduling components are supplied by vendors, and we do not control their markup. We test them and escalate defects, but cannot fix them directly.
• Legacy COA PDFs. Older certificates in the archive were produced as scans and are not fully tagged or searchable. We can provide an accessible version on request.
• Complex tables. A few dense catalog and reporting tables are being restructured for clearer screen-reader association.
• Portal components. Some newer portal controls are still being audited against AA.

05Assistive technology

We test with current versions of the following combinations:

Testing combines automated scanning with manual keyboard and screen-reader walkthroughs of the tasks that matter most: applying, ordering, and retrieving documentation.

06Accessibility of documents

Protocol libraries, price books, and certificates of analysis are distributed as PDFs. New documents are produced with tagged structure, real text, and a logical reading order. If you need any document in an accessible format — tagged PDF, plain text, large print, or a structured spreadsheet — email your account specialist and we will supply it at no cost. We aim to turn these around within two business days.

07Ongoing review

Accessibility is reviewed on an ongoing basis rather than once a year:

• Automated checks run against the site and portal on an ongoing basis
• Manual keyboard and screen-reader review accompanies significant releases
• Reported barriers are triaged and prioritized alongside other defects
• This statement is reviewed and updated as remediation progresses

08Report a barrier

If something on this site or in the portal blocks you, tell us and we will fix it — and in the meantime we will get you what you need another way.

Please include the page or screen, what you were trying to do, the browser and assistive technology you were using, and what happened. That detail is usually the difference between a fast fix and a slow one.

We aim to acknowledge accessibility reports within two business days and to give you a remediation timeline or a workaround at that point.

09Formal complaints

If you are not satisfied with our response, you may ask that your report be escalated for formal review by emailing us with "Accessibility escalation" in the subject line. We will respond in writing with our findings and planned action.